The Pet Practice

Simply the best vets I’ve ever taken my 15 year old cat to. Finally he is relaxed there and comes back chilled out, not miaowing or getting upset and even doesn’t mind having his claws cut! They give good advice and good listening too.

Monty has had bad experience’s with vets before, he gets that scared that he shakes uncontrollably and poops. Since we joined Pet Practice at Oakgrove, it has been a better experience for him and us. Monty still gets a little nervous, which is understandable but the Vet’s are very good with him and very caring. I highly recommend Pet Practice.

I was fortunate enough to have Kim look after my Maine coon for years, Kim was always patient and thorough, happy to answer the many questions I had. Nurse Chloe was equally as kind. The two lovely ladies on reception, Jo and Sue both have a wonderful manner and were always accommodating. I’d highly recommend this vet, particularly Kim.

A very friendly service our puppy was made to feel so welcomed. He was put at ease and made happy. So much so I believe he would be excited to visit the vets.

Awful receptionist. Very rude and unwelcoming. Having their own personal conversations and when I had a question, the lady with the orange nails was rude. I simply was asking about the pet plan my mum picked for my cat and she said “does the persons who owns the cat not know what they brought?” Frustrated with this service which is ashame as the vets staff with our kitty were outstanding and polite. I am still left uncertain with what plan my cat is on and feel I have been overcharged - so be careful when picking a plan!!!

Fantastic experience right from my first visit. All the staff were helpful and knowledgeable. As a first time rescue dog owner I had lots of questions, and they were all answered. The staff helped my rescue dog became comfortable on visits which helped her confidence grow. Highly recommend this practice!

Lovely vet practice, would highly recommend

We signed up with PP around 2 years ago when I first picked up my dog. Every visit the receptionists were unwelcoming, ignored you to have their own conversations and were point blank rude when they did eventually communicate with you, minority of the time in a sarcastic or patronising tone. I also attempted to change my email address as the one they had on the system was no longer in service and I didn’t have access. It took 3 occasions and still to this day has not been resolved!! I also had similarities when I moved address. They also put another dog onto my account and I was then receiving communications for - this was not my pet!! Recently, I have moved to another vet practice despite PP being walking distance from my house. The service was awful, some of the vets are okay but depends who you get as it isn’t always the same vet. And, with the reception staff being the way they are I didn’t want to step foot back in the practice. I have since been called by the same reception team insisting I owe money. This was for a direct debit I signed up for and asked to be cancelled after the first year as we didn’t make use of it. When it come round they renewed it, even tho I asked for it to be cancelled and gave me no choice and had to continue paying. Recently as I have more practice they are now saying I owe money for the same direct debit as I cancelled early (even after expressing I didn’t want to renew) This information was given to me in one phone call, to which they stated they had sent emails and letter… none of which I had received as they were STILL sending to the wrong addresses!! I have tried on numerous times to speak to a manager but she is never available and there is no way of making contact. I have since received a call where the rude receptionist stated they will be taking the £20 to a debt collection agency if I don’t pay in the next hour. I received my first letter 2 days ago stating I had 7 days to pay! At this point I’m left with no choice but to share my frustration and such negative experiences. I have no issue with paying the £20 - but absolutely want my complaint taken seriously but someone. As the manager doesn’t seem to care!!

I am incredibly grateful to Dr Louise and her team. When my cat Den Den suddenly developed breathing difficulties, Dr Louise acted quickly, made a clear diagnosis, and provided the necessary injection treatment without delay. Her communication was clear, calm, and reassuring throughout. She acknowledged my concerns and handled the situation with confidence and composure, which gave me great confidence in her care. On a stormy evening, having such dedicated care in Milton Keynes was truly a rare and wonderful veterinary experience. Thank you so much！